Privacy Policy

Effective Date: September 1, 2026

Montane Packaging, LLC (“Montane,” “we,” “us,” or “our”) operates https://montanepm.com, https://support.montanepm.com, and the pages, portals, forms, features, and services made available through those websites (collectively, the “Websites”).

This Privacy Policy describes how Montane collects, uses, maintains, and discloses information obtained through the Websites, through communications initiated through the Websites, and through other business interactions with Montane, including trade shows, telephone inquiries, email correspondence, sales activities, and customer-support interactions.

1. Information We Collect

Information You Provide to Us

Montane may collect personal information and business information that you voluntarily provide when you:

Submit a contact form;
Request a quotation;
Request information concerning our products or services;
Create or use a support account;
Request access to machine manuals or other technical documentation;
Submit or track a service or support ticket;
Request spare parts;
Upload photographs, videos, documents, or other files;
Communicate with our sales, engineering, service, or support teams; or
Otherwise interact with Montane.

Information collected may include:

Name;
Company name;
Job title or role;
Email address;
Telephone number;
City, state, country, or other location information;
Information concerning equipment or products of interest;
Information concerning your products, packaging applications, or equipment requirements;
Machine model, serial number, configuration, or other equipment-identification information;
Service history and support-request information;
Descriptions of equipment issues or operating conditions;
Photographs, videos, documents, attachments, and other materials submitted in connection with a sales or support request;
Communications between you and Montane; and Any other information you voluntarily provide to Montane.

Support Account and Authentication Information

If you use restricted portions of support.montanepm.com, Montane may collect and maintain information associated with your access, including your name, email address, company or organization, account status, permissions, authentication status, login activity, session information, and related security information.

Depending on the authentication system used, passwords or other authentication credentials may be processed by a third-party authentication provider rather than directly by Montane.

Technical and Usage Information

Montane may automatically collect limited technical and usage information necessary to operate, secure, maintain, and improve the Websites.

This information may include:

IP address;
Browser type;
Device type and operating system;
Date and time of access;
Pages or Website features accessed;
Referring pages;
Session information;
Login or authentication events;
Support-portal activity;
Documentation or support resources accessed;
Search activity within the Websites;
Error and diagnostic information; and
Other technical information concerning interaction with the Websites.

2. Cookies and Similar Technologies

The Websites may use cookies, session storage, and similar technologies for functions such as authentication, security, maintaining user sessions, remembering preferences, and operating Website functionality.

Where analytics or similar measurement technologies are implemented, they may also be used to understand Website traffic, usage patterns, and performance.

Montane uses Google Analytics, a web-analytics service provided by Google LLC, on https://montanepm.com to understand how visitors use the Website. Google Analytics uses cookies and similar identifiers to collect information such as IP address, device and browser type, pages viewed, referring pages, and the dates and times of visits, and reports Website-usage trends to Montane on an aggregated basis. Montane uses this information to measure and improve Website performance and content. Information collected through Google Analytics is processed in accordance with Google’s Privacy Policy, available at https://policies.google.com/privacy. You may opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on, available at https://tools.google.com/dlpage/gaoptout, or by refusing or deleting cookies as described below.

You may configure your web browser to refuse or delete certain cookies. Disabling cookies or similar technologies may affect the functionality of portions of the Websites, particularly restricted or authenticated portions of the support portal.

3. Use of Information

Montane may use information collected through the Websites or through other business communications for legitimate business purposes, including:

Responding to inquiries and requests;
Preparing quotations, proposals, and recommendations;
Evaluating equipment and packaging requirements;
Communicating with prospective and existing customers;
Providing information concerning products, equipment, services, and capabilities;
Creating, administering, authenticating, and securing support accounts;
Determining eligibility for access to restricted customer documentation;
Providing access to machine manuals and technical resources;
Receiving, managing, responding to, and tracking support tickets;
Diagnosing equipment issues;
Coordinating technical support, maintenance, repair, and service;
Processing spare-parts inquiries and orders;
Maintaining equipment, service, and support histories;
Coordinating sales, engineering, installation, service, shipping, logistics, and related business activities;
Maintaining customer and prospective-customer records;
Managing business relationships and transactions;
Maintaining, analyzing, and improving the Websites and their functionality;
Monitoring and protecting the security and integrity of the Websites, customer accounts, and Montane’s systems;
Preventing unauthorized access, fraud, misuse, or other prohibited activity;
Complying with applicable laws, regulations, legal process, or governmental requests; and
Protecting Montane’s rights, property, customers, employees, and business interests.

Montane may contact individuals who have previously submitted information or otherwise communicated with Montane concerning products, services, equipment, capabilities, support, or other offerings that Montane determines may be relevant to the individual’s business or prior inquiry.

Individuals may opt out of marketing communications at any time by using the unsubscribe mechanism included in the communication or by contacting Montane using the information provided below.

4. Text Messaging (SMS) Consent

Where an individual provides a mobile telephone number and consents to receive text messages from Montane, Montane may send text messages concerning the scheduling of appointments, service, support, order updates, and related business matters.

Message frequency varies. Message and data rates may apply. Individuals may opt out of text messages at any time by replying STOP and may reply HELP for assistance.

Notwithstanding any other provision of this Privacy Policy, mobile telephone numbers and text-messaging opt-in data and consent will not be shared with or sold to third parties or affiliates for their own marketing or promotional purposes.

This information may be shared with service providers as necessary to deliver text messages or related communications on Montane’s behalf.

5. Support Portal and Technical Documentation

Access to certain portions of support.montanepm.com may be limited to authorized customers or users.

Montane may maintain records concerning account access, authentication events, documentation accessed, support requests submitted, and other activity reasonably necessary to operate and secure the support portal and provide customer support.

Montane may use this information to:

Verify that users are authorized to access restricted documentation;
Protect proprietary or customer-specific materials;
Investigate unauthorized access or suspected misuse;
Maintain support and service records;
Determine which equipment or documentation is associated with a customer;
Improve technical resources and support processes; and
Assist customers with equipment operation, service, maintenance, and troubleshooting.

6. Support Tickets and Uploaded Materials

When you submit a support ticket or other service request, Montane may collect information concerning the equipment, application, issue, or service requested.

This may include machine identifiers, operating conditions, error information, photographs, videos, documents, technical files, and correspondence.

Montane may use and disclose this information as reasonably necessary to investigate the request, provide technical support, obtain information from equipment manufacturers or suppliers, identify or source replacement parts, coordinate service, and otherwise respond to the customer.

Users should avoid submitting passwords, payment-card information, highly sensitive personal information, or unrelated confidential personal information through support-ticket free-text fields or file uploads.

7. Storage and Retention of Information

Information submitted through the Websites may be transmitted to Montane by email and may be entered into or maintained within Montane’s customer relationship management, support, ticketing, authentication, email, document-management, or other business systems.

The Websites are operated from the United States, and information collected by Montane is generally processed and stored in the United States.

Montane retains personal and business information for so long as reasonably necessary to:

Fulfill legitimate business purposes;
Respond to inquiries and support requests;
Maintain equipment, service, and transaction records;
Administer support accounts;
Maintain existing or prospective business relationships;
Maintain records relevant to warranties, service, equipment history, or legal obligations;
Protect the security and integrity of Montane’s systems;
Comply with legal and regulatory obligations; and
Establish, exercise, or defend legal claims and resolve disputes.

Retention periods may vary depending upon the type of information and the purpose for which it was collected.

8. Disclosure of Information

Montane does not sell personal information as a source of revenue.

Montane may disclose personal or business information to third parties when reasonably necessary to conduct business, fulfill a request, operate the Websites, provide customer support, provide products or services, or otherwise manage a customer or prospective-customer relationship.

Such third parties may include:

Equipment manufacturers and suppliers;
Parts suppliers;
Freight, shipping, and logistics providers;
Installation, maintenance, repair, and service providers;
Business partners and other parties involved in providing products or services;
Information-technology and cybersecurity providers;
Website hosting and cloud-service providers;
Authentication and account-management providers;
Email, CRM, customer-support, and ticketing providers;
Analytics and Website-performance providers, where used;
Professional advisors, including legal and accounting professionals; and
Governmental authorities or other parties when required or permitted by law.

For example, information concerning a customer’s product, application, equipment, machine configuration, or technical issue may be provided to an equipment manufacturer or supplier when reasonably necessary to obtain specifications, troubleshooting assistance, replacement parts, pricing, availability, engineering information, or other information required to evaluate or fulfill a customer’s request.

Disclosures under this Section remain subject to the limitations on text-messaging opt-in data described in Section 4.

Montane may also disclose information when reasonably necessary to comply with applicable law, legal process, court order, subpoena, or governmental request or to protect the rights, property, safety, or security of Montane, its customers, employees, or others.

Montane may disclose information in connection with a merger, acquisition, reorganization, sale of assets, financing transaction, or similar business transaction, subject to applicable law.

9. Data Security

Montane maintains reasonable administrative, technical, and organizational safeguards designed to protect information in its possession against unauthorized access, disclosure, alteration, loss, or destruction.

Restricted portions of the support portal may use authentication, access controls, or other measures intended to limit access to authorized users.

No method of transmission over the Internet or method of electronic storage is completely secure. Accordingly, Montane does not guarantee the absolute security of information transmitted to or stored by Montane.

Users are responsible for protecting their login credentials and for promptly notifying Montane of suspected unauthorized access to their support accounts.

10. Children’s Privacy

The Websites are intended for business use and are not directed to individuals under the age of 18.

Montane does not knowingly collect personal information from individuals under the age of 18. If Montane becomes aware that such information has been collected, Montane will take reasonable steps to delete it.

11. Privacy Rights

Certain federal, state, and local laws may provide individuals with rights concerning personal information, including rights to access, correct, delete, obtain a copy of, or restrict certain uses of personal information.

The availability and scope of such rights depend upon the individual’s location and the applicability of the relevant law to Montane.

Requests concerning personal information may be submitted using the contact information provided below.

Montane may require sufficient information to verify the identity and authority of the requesting individual before responding to a request where verification is required or permitted by applicable law.

Authorized agents may submit requests where permitted by applicable law, subject to reasonable verification of their authority.

12. Third-Party Websites and Services

The Websites may contain links to or use functionality provided by websites, software, platforms, or services operated by third parties.

Third-party service providers that process information on Montane’s behalf may have their own privacy and security practices.

Montane is not responsible for the privacy practices, security, content, or policies of independent third-party websites that users choose to visit.

Users should review the privacy policies and terms applicable to third-party websites before providing personal information directly to those parties.

13. Changes to This Privacy Policy

Montane may modify this Privacy Policy from time to time to reflect changes in applicable law, the Websites, the support portal, Montane’s business practices, or the manner in which information is collected, used, or disclosed.

Any revised Privacy Policy will be posted on the Websites with a revised effective date.

14. Contact Information

Questions concerning this Privacy Policy or requests concerning personal information may be directed via mail or email to:

Attn: Compliance Team 
Montane Packaging, LLC 
562 E 330 S 
American Fork, UT 84003 

info@montanepm.com